Refund policy

Last updated: [1 Nov, 2025]

We value your satisfaction and strive to provide high-quality skincare products. However, due to hygiene and safety concerns, we do not accept returns once the product is opened or used.

1. Eligible Returns

You may request a return or replacement only if:

• You received a damaged, defective, or wrong product.
• The request is made within 48 hours of delivery.

2. Return Process

• Email us at support@snowwbob.com with your order ID, reason, and product photos.
• Our team will review and confirm eligibility for replacement/refund.
• Approved returns will be picked up by our courier partner.

3. Refunds

• Refunds will be initiated to your original payment method within 5–7 business days after product inspection.
• Shipping fees are non-refundable unless the error is from our end.